Frequently Asked Questions
Everything you need to know about your James Michelle jewelry and orders.
What is the standard shipping time for orders?
Most orders are processed within 3-5 business days. Standard shipping typically takes 5-7 business days within the United States, while international shipping may take 2-3 weeks depending on your location.
What materials are used in James Michelle jewelry?
We pride ourselves on quality. Our pieces are crafted using high-quality materials including 14k gold fill, sterling silver, and genuine gemstones to ensure durability and a beautiful finish.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges on unworn items in their original packaging within 30 days of delivery. Please note that personalized or custom-stamped pieces are final sale.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with harsh chemicals, perfumes, and pools. Clean gently with a soft microfiber cloth and store in a dry place when not in use.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by country. Please note that customers are responsible for any customs fees or import duties incurred.
Is your jewelry water-resistant?
Our gold-filled and sterling silver pieces are highly durable and can generally withstand occasional exposure to water, but we recommend removing them before showering or swimming to prolong their lifespan.